For those with strong roots, prosperity follows; where the source is deep, the waves shine brightly. On July 22, members of the KENDAO Store Manager Training Program gathered at the headquarters to participate in the store manager training seminar.
The goal of this meeting was to provide systematic training and share experiences, enabling store managers and future store managers to focus more deeply on the current business model, innovate in customer service, and find their way forward in the wave of the new era.
Sharing Insights and Focusing on Strategy
At the start of the meeting, the host gave a detailed introduction to the learning guidelines and training process of the store manager program. A points-based assessment system was used to inspire participants’ learning enthusiasm and team collaboration.
Jiang Long, the supervisor of the Baoding store, Wang Yunhu, the store manager of the Guangling store, and Cao Jinpeng, the store manager of the Tengke store, took the stage to share their valuable experiences on extending service reach and improving service details. Wang Yunhu specifically highlighted four key elements of refined service, summarized as: “Customer First, Quality Assurance, Warm Service, and Pleasant Experience,” which was met with rounds of applause from the audience.
Next, Zhang Renyun, the director of the Pingtang store, shared insights on how to provide sincere and genuine service, as well as practical methods for maintaining the market.
In the afternoon, a roundtable discussion took place, where participants engaged in lively discussions on the challenges of daily service and how to cope with current changes. In this feast of idea exchanges, every participation marked a step forward, and every interaction was a heartfelt inspiration.
After the course, the overall scores for each study group were announced. Following rigorous assessment and evaluation, Group Three stood out with their outstanding performance and excellent teamwork, earning the top honor for the highest group score. Group Two came in second, and Group Four secured third place. The members of the top three groups took the stage to receive their awards, bringing the atmosphere to its peak.
This store manager training program concluded successfully with the collective efforts of all members. Through this training, store managers and future store managers not only learned to think critically, make wise decisions, and elevate their practical skills but also committed to delivering warm and attentive service to customers with full dedication and heart.
The slowest step is not a small one, but hesitation; the fastest step is not a sprint, but perseverance. We believe that on the road ahead, every partner of KINGOOOD will walk firmly, delivering warmer and more thoughtful service with heart!